Edward Attah-Botchwey, Kofi Kodua Sarpong, Mary Essiaw, Dodzi Attah, Thomas Kwegyir-Abaidooz
The financial industry has seen a rapid growth in the use of ICT in accounting over the past few decades, with the advent of the first fully functional business computer in the early 20th century. This has enabled the automation and integration of accounting functions and processes on a computer system, creating a Computerized Accounting Information System (CAIS). CAIS can provide reliable, sufficient, and relevant accounting information, enhance accuracy, efficiency, security, and transparency, and support better decision making and customer service. Banks must update their payment and delivery systems and incorporate information and communications technology into their business operations to stay competitive in the new millennium, according to Rehman and Onesti. ICT can offer many benefits to the banking sector, but also poses risks such as cyberattacks, fraud, privacy breaches, and regulatory compliance. The study aims to examine impact of computerized accounting systems on bank operations in Ghana using Zenith Bank as a case study. This study used quantitative methods to present and interpret its findings, and to derive conclusions and policy implications from them. The study used a convenience sampling strategy to collect data from participants who were readily available and accessible, using the Yamane Formula to calculate the sample size of 128. The data analysis process for this study used descriptive statistics, such as frequency tables and percentages, to summarize and present the data in a clear and concise manner. In summary, the study found that Zenith Bank Ghana has moderately supportive organizational culture, moderate technical support, and moderate employee training practices regarding computerized accounting systems. The findings suggest that the bank may need to improve management support, the frequency of refresher training, and access to technical support. These improvements may help increase employees' comfort level in using the technology and enhance their ability to use it effectively. The study recommended that Zenith Bank Ghana should continue to emphasize and prioritize customer service as a key component of its organizational culture, invest in providing regular maintenance and updates for their computerized accounting systems to ensure their optimal functioning, and provide training to employees on the use of computerized accounting systems.