Rachelle F. Cope, Robert F. Cope III, Anna N. Bass
In our work, we examine the effects of supply chain Distribution Center (DC) order filler wage incentives and performance on Organizational Citizenship Behavior (OCB). OCB is a term relating to voluntary actions of employees to help their fellow employees and/or their organization through efforts that are not part of a contractual obligation. A key feature of OCB is that it is not rewarded in a formal manner. Through the years, OCB has gained substantial interest and has been studied across many organizational domains. Most supply chain DCs offer accelerated pay incentives for employees with advanced skills of increased speed, higher quality, and reduced damage in their job duties. While accelerated pay incentives are desirable, they may come at the cost of hindering positive OCB characteristics in organizations. We address some of the conflicts in OCBs that benefit the individual versus the organization. In particular, we explore the roles of job cross-training and culture change in fostering OCBs that benefit the organization.